1. Introduction
XPQualify provides education facilitation services. We assist individuals with Recognition of Prior Learning (RPL). Our goal is to fast-track career progression. We affiliate with Registered Training Organisations (RTOs). XPQualify is not an RTO. We do not issue any qualifications or certificates.
By accessing our website or utilising our services, the Client agrees to these Terms and Conditions. Disagreement with these Terms requires immediate cessation of website and service use.
XPQualify may update these Terms. Changes will be posted on our website. It is the Client’s responsibility to review these updates regularly. Continued use of our website or services after updates signifies the Client’s acceptance of the new Terms.
2. Definitions
RPL (Recognition of Prior Learning): An assessment process. It confirms competence against Australian qualification requirements. It is based on existing skills, knowledge, and experience.
RTO (Registered Training Organisation): An organisation authorised to issue nationally recognised qualifications. Our affiliates are RTOs.
Qualifications: Nationally recognised certifications. They are issued by our affiliate RTOs.
XPQualify: The provider of RPL facilitation services. We are not an RTO.
Services: Assistance provided by XPQualify. This includes eligibility checks, portfolio compilation assistance, and referral to RTOs.
Website: The XPQualify website. This includes associated domains.
Client: The individual, company, or organisation using the Website and/or Services.
3. Scope of Services
XPQualify assists the Client in converting existing skills into formal qualifications. We act as a liaison between the Client and our affiliate RTOs. We help identify suitable qualifications. We streamline the RPL application process.
Our Services include:
- Preliminary eligibility checks.
- Assistance in compiling necessary documentation.
- Facilitation of referrals to our affiliated RTOs.
We aim for an efficient and cost-effective process. Our process is designed for optimal efficiency. We maintain high standards; we do not compromise quality.
XPQualify provides Services for a specified Service Fee. The Services may include:
- Identifying a suitable nationally recognised qualification. This is offered by an affiliate RTO.
- Assisting with enrolment in a suitable nationally recognised qualification. This is offered by an affiliate RTO.
- Aiding in the preparation and submission of an RPL application to an affiliate RTO.
To register for any Service, the Client must complete the ‘Online Application’ form. The Client must also pay the specified Service Fee.
For RPL applications, XPQualify recommends completing a ‘Free Skills Assessment’ via our website. We also advise an ‘Initial Skills Assessment’ by telephone. These steps should precede the ‘Online Application’ form completion and Service Fee payment.
Upon receipt of the Client’s completed ‘Online Application’ form, all required supporting documentation or evidence, and the specified Service Fee, XPQualify will submit the application to the relevant affiliate RTO for assessment.
4. Limitations of Liability
XPQualify is not a Registered Training Organisation. We do not issue any qualifications or certificates. The final assessment and certification are solely performed by our affiliated RTOs.
XPQualify holds no authority over RTO assessment outcomes. We have no influence on certification decisions. While XPQualify provides ongoing support, we are not responsible for the RTO's final assessment decisions. XPQualify is not liable for any consequences. This includes those related to the Client's further education or career progression.
Some qualifications may lead to licensing outcomes. XPQualify is not a licensing regulatory body. The Client is strongly advised to consult their relevant industry regulator or licensing body. This confirms specific licensing requirements.
5. Eligibility and Process Requirements
XPQualify offers a free eligibility check. This determines if the Client's experience aligns with qualification requirements.
The RPL process necessitates compiling a portfolio. The Client must provide documentation of their work background, experiences, and references. Qualified assessors at the RTO will review this portfolio.
XPQualify aims for a 100% success rate in facilitating applications. However, success depends entirely on the RTO's assessment. It relies on the evidence submitted by the Client.
6. Website Use and Cookies
By using our Website, the Client accepts the use of cookies. Cookies enhance user experience. They increase security by storing session IDs. Cookies also monitor single user access.
XPQualify collects aggregate, non-personal information. This assists in analysing website usage.
7. Privacy Policy
XPQualify respects Client privacy. We adhere to Australian privacy legislation.
We collect necessary personal information. This includes data provided during signup or inquiry. We also collect evidence for the Client’s RPL application.
By using our services, the Client agrees to the sharing of their information with our affiliate RTOs. Information may also be shared with the Australian Government and other designated authorities, as required by law.
XPQualify uses Client information to maintain the Client relationship. We provide the requested services. We process the Client’s RPL application. We may use Client information for marketing purposes with explicit consent.
XPQualify takes necessary steps to secure personal information. We use SSL protocol for secure transmission.
8. General Conditions
XPQualify guarantees the lowest prices for its facilitation services. Our process is designed to be quick and hassle-free.
We ensure valid, genuine documents. These are issued by our affiliated RTOs.
XPQualify provides honest guidance regarding eligibility. We maintain transparency in all our processes.
8.1. Payment Policy
The Service Fee is the agreed-upon fee payable to XPQualify for our Service.
The Client must pay the specified Service Fee in full. XPQualify will then commence the Service.
XPQualify may, at its absolute discretion, accept a deposit. This will initiate the Service.
Payment of the specified Service Fee is accepted ONLY via Electronic Funds Transfer.
8.2. Refund Policy
The Client is entitled to a full refund of the specified Service Fee or any deposit paid if:
- Our affiliate RTO refuses the Client’s enrolment application.
- Our affiliate RTO cannot deliver the course. This is the course to which the Client’s enrolment application relates.
The Client is not entitled to a refund of the specified Service Fee or any deposit paid if:
- The Client changes their mind or no longer requires the Service.
- The Client fails to provide required supporting documentation or evidence. This is within the specified timeframe by an affiliate RTO.
- The Client cannot provide required supporting documentation or evidence. This is within the specified timeframe by an affiliate RTO. This applies if XPQualify informed the Client in writing of these requirements prior to payment.
- The Client refuses to undertake gap training required by an affiliate RTO. This applies if XPQualify informed the Client in writing about potential gap training and extra costs prior to payment.
- The Client provides false or fraudulent documentation or evidence. This is in support of their application.
XPQualify may, at its absolute discretion, issue a full or partial refund. This can occur in circumstances not explicitly listed above.
All refund requests must be submitted in writing. Email info@XPQualify.com. XPQualify will inform the Client of the outcome within 20 business days of receiving the request. This notification will be via email.
If a refund is approved, it will be paid within 5 business days. The refund will be processed using the same method the Client used for payment. It will not include reimbursement for any transfer, bank, or merchant fees incurred by the Client.
8.3. Timeframes
For RPL applications, the Client must provide supporting documentation or evidence. This is required by an affiliate RTO. It must be provided to XPQualify within 2 weeks. This timeframe commences from the completion of the ‘Online Application’ form.
Should the Client require additional time, an extension may be requested. Email info@XPQualify.com. All extension requests must be in writing. They will be assessed on a case-by-case basis. XPQualify will respond to the request within 7 days via email.
An RPL application is typically assessed by an affiliate RTO within 4 weeks. This timeframe begins after XPQualify provides them with the Client’s completed ‘Online Application’ form and supporting documentation. This timeframe is subject to change without notice.
If an urgent qualification is required, the Client may request an urgent RPL application assessment. Email your XPQualify Case Manager directly. Urgent RPL application assessment cannot proceed until the XPQualify Case Manager confirms documentation is sufficient and complete. The Service Fee must also be paid in full.
8.4. Future Regulatory Issues
XPQualify exclusively affiliates with legitimate, current, and reputable Registered Training Organisations (RTOs).
Upon the Client's successful enrolment with an RTO, the Client establishes a direct and independent relationship as a learner with that RTO. From the moment of enrolment, XPQualify's role transitions solely to that of a marketing facilitator.
It is the Client's sole responsibility to verify the legitimacy and current registration status of the RTO via www.training.gov.au.
Following the receipt of any qualification, the Client must thoroughly examine all issued documentation. This includes, but is not limited to, the certificate and transcript, to ensure accuracy and completeness.
XPQualify assumes no further responsibility for the Client in relation to the RTO upon the formal issuance of the qualification. Correspondingly, the RTO assumes no further responsibility to the Client via XPQualify.
Regarding any future updates or requirements concerning the Unique Student Identifier (USI), the RTO will be solely responsible, not XPQualify.
XPQualify bears no responsibility for any future regulatory decisions or actions. This includes those made by government authorities that may impact the RTO or the Client’s earned qualification. Such impacts may include, but are not limited to, the withdrawal or cancellation of the qualification, or the RTO's registration.
Upon receiving the qualification, all subsequent communication from the Client regarding that qualification must be directed solely and directly to the respective RTO. XPQualify will not be involved in these post-qualification communications, mirroring the direct relationship between a regular learner and their RTO.
8.5. Additional Costs
Upon successful completion of a nationally recognised qualification, the Client's certificate will be issued digitally. It will be emailed to their nominated email address. The Client can opt for a hard copy certificate to be mailed to their nominated postal address:
- By Regular Post at no extra charge.
- By Registered or Express Post at an extra charge of $15.00.